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Textbook missing content in offline reader
Textbook missing content in offline reader

Text & images are missing from certain pages when using the offline reader

Mark Pirro avatar
Written by Mark Pirro
Updated over a week ago

Sometimes, text and images seem to be missing from certain textbook pages when you are using the offline reader app. This is because the content layouts from some desktop publishing formats have trouble rendering consistently at various zoom levels.

The solution

We encourage you to use Box of Books' online reader where possible for the best experience and handy features such as rich notes!

However, if you must use the offline reader for offline access, using different zoom levels (e.g. 1.5x, ) and scrolling up/down the page will make these text and images visible.ย 

If you are still experiencing technical difficulties, please contact us via in-app support.

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