If you are having issues with the Box of Books online reader, please follow the below steps to resolve your issue.
Please clear your browser's cache. Please follow the below links if you need assistance in clearing your browser's cache - Google Chrome, Safari or Microsoft Edge
If the above step didn't work, please try closing your browser, reopening it, and accessing the online reader.
Make sure your browser and device software is up-to-date, then restart your computer. Log back in to Box of Books through your school portal.
If neither of the above steps resolved your problem, we have listed solutions for specific problems below
Blank page 'NaN' issue:
Please try clicking the little page with a gear icon in the menu bar at the top of your BoB page, then selecting 'continuous page' as the loading setting. You may have to select 'page by page' first before you can do this. The screenshot below will show you where this icon is located
Missing notes or annotations:
Annotations will often reappear if you log in to your Box of Books account and access the textbook using an alternate browser. This is the easiest way to regain your notes.
You can also use the following steps to reset your annotations in Chrome:
Open the affected textbook in Chrome.
Right click the page and select 'Inspect'. This will open the developer tool overlay.
In the top ribbon of the developer tool, select the 'Application' tab. If the Application tab does not appear in the ribbon, you may need to use the double arrow button to select from the hidden menu items.
Select the 'IndexedDB' option in the left panel, underneath the 'Storage' heading. Click on the arrow next to it to display the drop-down menu.
Select 'annotations - [school BoB portal url]'.
Click the 'Delete database' button.
Refresh your page.
Please see the screenshots below for reference
If your issue still haven't been resolved, please provide a screenshot of the issue you are having to our customer support team and we will be able to assist you