Box of Books provides refunds on goods in accordance with the provisions of the Australian Consumer Law. This covers any items that are deemed faulty by the manufacturer.
Refund on Physical or Digital Goods
Take care when placing your order for digital or physical goods. Refund requests will be accepted up to 30 days from your purchasing date for digital sales, and up to 30 days from your delivery date for physical sales.
All returns must be accompanied by proof of purchase.
Please be advised due to heavy volumes of customer support queries during the back to school period, refunds will be processed after this time.
If you would like to proceed with a return or refund please complete this form.