Students gain access to digital textbooks and resources by logging into their school portal. For both NEW and OLD students who have changed schools and subjects, they will need to activate their new texts by logging in. If they are logging in for the first time since changing schools or year levels, please allow up to 24 hours for their account to be updated.
After 24 hours, please ask students to log out of their Box of Books account, clear their browser's cache (see below) and log back into Box of Books. This will refresh their account and ensure that any changes the school or Box of Books has made will be actioned.
Clear your browser cache - see instructions for how to do this on Google Chrome, Safari or Microsoft Edge.
You can also try the below steps for clearing your browser's cache if the above steps have not resolved your issue.
Try incognito mode or private browsing - see instructions for how to do this on Google Chrome, Safari or Microsoft Edge.
If the issue still persists the following steps for further troubleshooting can be considered.
For Manual schools, it likely means we haven’t received the user data for that subject.
You can reach out to us via in-app support and provide a CSV of users to be allocated – it should include first name, last name, email, and subject if assigning to more than one cohort. Along with the CSV, please include the exact name of the license the users should be attached to, as per what is shown in the license dashboard
For schools with SSO sync, please ensure that the user's profile is correctly setup with the required subject code attribute on the school's database and the SSO sync will then populate the cohort with the relevant users upon login.
If a new cohort has been created for a subject, you will need to let us know about this via the in-app support, so that the new cohort can be added to the affected licenses. You can find out more about checking if correct cohorts are attached here.
For schools with an API sync – if the user was only added to the school’s timetable within the last 24 hours, then we will likely pick it up after the next sync with the school.
If it was added more than 24 hours ago, it is possible there is an error on the user's set up in the school’s timetable that is resulting in the user not being sent to us, and this can be raised with your school's IT or timetable admin in the first instance - a common occurrence is a missing email.
If the user was updated more than 24 hours ago, and is confirmed to be set up correctly in the school’s timetable, reach out to us via in-app support with the following information: affected user name, email and subjects missing books in question, as well as any additional information you can provide.
If the user has been added or modified within the laast 24 hours, please wait a full cycle for us to receive the new information, and follow the clear cache steps provided earlier in this article.