At Box of Books, we are dedicated to ensuring that your order arrives safe and secure. Our general time frames for delivery are 2-3 weeks, as we do not hold any stock in our warehouse and order directly from our suppliers.
We prioritise orders based on the purchase date of the order, this is to ensure that parents who have purchased earlier will get their texts before high demand titles run out of stock during busy periods. Unfortunately, we cannot reorganise or reprioritise orders based on other factors.
Once your physical resources have been dispatched, you will receive a tracking notification email from Australia Post.
However, any digital texts are available through your school portal within 24 hours of logging in! You will just need your school email and password to activate it.
DO WE HAVE A SHOP?
Box of Books does not have a physical shop front. Our warehouse is not safe for customers to attend due to hidden driveways and large vehicles and customers would not be covered within our insurance.
All texts available through Box of Books can be purchased through our digital shop found here: Box of Books - You will need your email as it uses this to authenticate your identity, please do not use a school email to PURCHASE texts. These should only be used to access the school portal.
DO WE HAVE EXPRESS SHIPPING?
Box of Books does not offer express shipping due to not holding any stock in our warehouse. We have entered into priority shipping arrangements with Australia Post to ensure:
Quickest possible delivery time.
Detailed tracking information.
Premium packaging to ensure your products are not damaged.
Please also remember that if you purchase digital texts, they will be available within 24 hours of your student logging in and activating their texts.
If you would like further information, please feel free to reach out to our in-app support or call us at 1800 326 657 between our normal operating hours (Monday - Friday, 9am - 5pm AEST).
Please note: We rely on many different suppliers providing their resources to us.
From time to time, some texts may be published late or delivery is delayed, meaning they aren’t available when your order is being packed. We work closely with the publishers to ensure we are kept up to date on the estimated delivery time so we can pass this onto you via email and also make your school aware.