At Box of Books, we are committed to ensuring your order is delivered safely and securely.
Our general delivery timeframe for physical resources is 2–3 weeks, as many items are sourced directly from our supplier network before being dispatched.
Orders are processed in the order they are received. This ensures that families who place their orders earlier have the best opportunity to receive their resources before high-demand titles become unavailable during peak periods. Unfortunately, we are unable to expedite or reprioritise individual orders once they have been placed.
As part of the Box of Books and Officeworks partnership, physical orders are now fulfilled through the Officeworks supply chain network. Orders are dispatched directly from an Officeworks distribution centre and delivered by our designated delivery partners, providing:
Improved delivery reliability.
Faster order turnaround times.
Greater consistency during peak back-to-school periods.
Enhanced order tracking and delivery communications.
Increased operational control to better support our customers.
To further improve the delivery experience for families, every physical order includes:
A detailed picking slip with each delivery.
Improved tracking updates and delivery communications throughout the delivery journey.
Two delivery attempts before an order is returned to the distribution centre.
Once your physical order has been dispatched, you will receive delivery tracking information so you can monitor the progress of your shipment.
Can I Collect My Order from an Officeworks Store?
No. Box of Books orders cannot currently be collected from an Officeworks store.
While Box of Books is now part of Officeworks, physical textbooks and learning resources are fulfilled through the Officeworks supply chain network and are delivered directly to your nominated delivery address. These items are not currently available for in-store collection or purchase at Officeworks stores.
Does Box of Books Offer Express Shipping?
Box of Books does not offer express shipping.
Our fulfilment process is designed to provide the most reliable delivery service possible through the Officeworks supply chain network. This allows us to deliver improved reliability, enhanced tracking, and a more consistent delivery experience, particularly during our busiest back-to-school periods.
If you require immediate access to your learning materials, digital resources are available within 24 hours of your student activating their account through the Box of Books Reader.
If you require further assistance, please contact our Support Team via in-app support or call 1800 326 657 during our operating hours, Monday to Friday, 9:00 am – 5:00 pm AEST.
Please note: We rely on many different suppliers providing their resources to us.
From time to time, some texts may be published late or delivery is delayed, meaning they aren’t available when your order is being packed. We work closely with the publishers to ensure we are kept up to date on the estimated delivery time so we can pass this onto you via email and also make your school aware.